Technical Support Engineer - L1 Support

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Published Date : Jun 28, 2024

Category : Jobs » IT Jobs

Location : Maharashtra » Pune

Description : Job Description Position: Technical Support Engineer (L1 Support) Experience: 1.6 – 2 Years Work Mode: Hybrid Work Location: Pune Shift: Rotational Shift (For night Shift – shift allowances will be paid) Desired Candidate Profile: Strong knowledge of frontend technologies (react native knowledge preferred). Knowledge of backend technologies. Should have strong problem solving skills. Internal systems monitoring and analysis of issues. Incident management. Remedy queue monitoring, Kibana. Highlight remedy ticket to respective support team to act. Email monitoring. In case any communication received from external sub-system, SD team to get RFC analyzed from internal L2 team for any impact. Communication with IT partners. Common Service Requests.

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