Technical Support Engineer - L2 Support
| Published Date : Jun 28, 2024 Location : Maharashtra » Pune
Description : Job Description Position: Technical Support Engineer (L2 Support) Experience: 3+ Years Work Mode: Hybrid Work Location: Pune Shift: Rotational Shift (For night Shift – shift allowances will be paid) Desired Candidate Profile: Definitive source of knowledge, technique, and expertise of operations. Strong knowledge of frontend technologies (react native knowledge preferred). First level analysis of issues and resolution according to level of issue occurred. Internal systems monitoring and analysis of issues. Knowledge of ticketing tools (e.g. Remedy), Kibana. Technical analysis of issues, investigation Providing workarounds for emergency fixes. Analyze repeating APM alerts/Incidents and provide fixes. Frequent coordination with Tech Leads and Dev team for fixing issues. Act and analyze in... |