Itsm Administrator
| Published Date : Apr 25, 2024 Category : Jobs » Admin & HR jobs Location : Maharashtra » Pune
Description : ITSM Administrator ITSM Manager will manage a dynamic team of the engineers who provide support to the customers. This role will ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues. Director role will also produce customer reports, including SLA reports and be responsible for seeing that all SLAs are met. This person will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion. Required Administrative Experience: Processing tickets, submitting tickets, creating tickets, ticket workflows, ticket management Change Management Customer Onboarding Experience Administering Service Integration: Azue DevOps + MS... |